- Contact centers
- Distributed teams
- Offices
- Service desks
Catalogue › Hardware & Equipment Marketplace › Business Telephony, VoIP & Collaboration Hardware
Hardware & Equipment Marketplace
Business Telephony, VoIP & Collaboration Hardware
IP phones, conference devices, headsets, session-border equipment and collaboration-room hardware for business communications.
- Clear business calling and meetings
- Standardized user and room experience
- Supported remote work
- Integrated call routing and collaboration
- IP desk and cordless phones
- Headsets and speakerphones
- Video-conference room systems
- Session border controllers and gateways
- Analog adapters and paging integration
- Provisioning, licenses and managed voice options
- Approved bill of materials or manufacturer part selection
- Technical datasheets and compatibility record
- Warranty, authenticity and regulatory documentation
- Configuration, staging or asset tagging when purchased
- Shipping, installation and acceptance records
- Support, replacement and end-of-life information
- Small-business voice kit
- Contact-center workstation
- Conference room kit
- Multi-site voice solution
- Managed business telephone service
- Brand, model and technical specification
- Quantity, stock and supplier price validity
- Configuration, licenses and accessories
- Warranty and support level
- Freight, installation, taxes and duties
- Compatibility and lifecycle availability
Content on this page comes from the governed ARRIX catalogue record HW-07; pricing is confirmed only through a reviewed quotation.
What This Is
Business Telephony, VoIP & Collaboration Hardware
Business telephony and collaboration hardware is the equipment that carries an organisation's voice and video communication - desk and conference phones, headsets, meeting room systems and the gateways that connect them.
This is how the organisation is reached and how it meets. Modern business telephony runs over the same network as everything else rather than over dedicated phone lines, which makes it cheaper and more flexible but also makes it dependent on the network being properly configured. The hardware side is straightforward - phones, headsets, room systems, and sometimes a gateway to connect older equipment - and the quality of the experience is decided as much by the network and the acoustics of the room as by the devices themselves.
One reachable identity per person
A single number follows the user across desk phone, computer and mobile, so location stops determining reachability.
Lower and more predictable line costs
Voice carried over the existing data connection removes per-line rental and reduces call charges, particularly across sites.
Meetings that include remote participants properly
Room audio and camera coverage matched to the room means remote attendees hear and are heard rather than being spectators.
Faster change and lower administration
Adding a user, changing routing or opening a new site becomes a configuration task rather than an engineering visit.
Measurable call handling
Queues, routing, reporting and recording turn customer contact into something that can be reviewed and improved.
Why It Matters
The problems this answers
Voice is the most quality-sensitive traffic an organisation carries. Users tolerate a slow file transfer and will not tolerate a call that breaks up, which means telephony hardware decisions are inseparable from network decisions: prioritisation, power over the data cabling, and adequate internet capacity for concurrent calls. The market has largely settled on cloud-hosted telephony with the hardware as endpoints, which shifts cost from capital to subscription and moves the failure question from the phone system to the internet connection. Meeting rooms have become the higher-value problem: hybrid working made room audio and video a productivity issue that is solved by matching equipment to room size and acoustics rather than by buying the most capable system available.
- Legacy phone systems reaching end of support, with parts and expertise becoming scarce
- Staff working across office, home and travel needing one contactable number rather than several
- Meeting rooms where remote participants cannot hear, be heard or see who is speaking
- Call quality problems that appear intermittently and are blamed on the phone system rather than the network
- Call handling that cannot be measured, routed or recorded when a customer complaint arises
| Organisation | Need | What the equipment does | Outcome |
|---|---|---|---|
| A professional office | Reliable desk calling with transfer, queues and voicemail | Powered desk phones on a cloud-hosted service | Calls are handled consistently and administration moves from an engineer to a web console. |
| A hybrid team | Being reachable on one number from home, office and travel | Headsets plus software clients, with desk phones where a physical device is preferred | Location stops determining reachability and staff stop publishing personal mobile numbers. |
| A meeting room | Remote participants hearing and being heard clearly | Room audio and camera system sized to the room, with a simple in-room control | Meetings start on time and remote attendees participate rather than observe. |
| A contact or support team | Calls routed, queued and measured | Noise-cancelling headsets with a hosted queue and reporting service | Wait times, abandonment and handling are visible and can be managed. |
| An organisation with existing analogue equipment | Keeping door entry, lift lines, fax or alarm lines working through a modern service | Analogue telephone adapter or voice gateway | Legacy devices continue to function without holding back the migration. |
How To Choose
Types, and when each one is the right answer
Sizing matters more than brand here. ARRIX specifies to the requirement rather than to a fixed model list.
Entry desk phone
A shared position, reception overflow or a low-usage desk needing a physical handset.
Executive or multi-line desk phone
Heavy call handling, several lines, transfers and a larger display are routine.
Cordless business handset
Staff move around a site - warehouse, workshop, hospitality floor - and must stay reachable.
Reception or operator console
One person answers and distributes for the whole organisation and needs visible line and presence keys.
Wired headset
Continuous call handling at a fixed desk; the most reliable and lowest-cost option for sustained use.
Wireless headset
Users move while on calls; requires a charging discipline and has a finite battery life.
Speakerphone or personal conference device
Small huddle spaces and home offices where a headset is unsuitable for shared listening.
Conference room audio system
A meeting room where the table is large enough that a single microphone cannot reach every seat.
All-in-one video bar
Small to medium rooms needing camera, microphones and speakers as one installed unit with minimal cabling.
Modular room system
Large or awkward rooms requiring separate cameras, ceiling or table microphones and distributed speakers.
Room scheduling display
Rooms are booked, contested and frequently found occupied or empty without warning.
Analogue telephone adapter or voice gateway
Existing analogue devices - lifts, door entry, alarms - must continue to work on a modern service.
Session border controller
Voice traffic crosses the network boundary and needs security, interoperability and call admission control.
What decides the choice
- The telephony service or platform first, since it determines which devices are supported and provisioned - hardware follows the service
- Power over the data cabling, because phone and room system placement usually depends on it and it feeds back into switch specification
- Network readiness for voice: prioritisation, sufficient internet capacity for concurrent calls, and predictable latency
- Room dimensions and acoustics, which decide microphone coverage and camera field of view more than any product feature does
- Headset use pattern - continuous desk use, mobile use, shared environment noise levels
- Whether legacy analogue devices must survive the migration
- What happens to calls when the internet connection fails, and whether that is acceptable
Specification Detail
For whoever has to sign it off
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Specifications that actually decide the outcome
| Specification | Weight | What it means | Why it matters | Specify higher when |
|---|---|---|---|---|
| Platform certification | Critical | Which telephony or meeting services the device is approved and provisioned for. | An uncertified device may work partially, or may not provision at all. | The organisation is committed to a particular platform. |
| Power over Ethernet class | Critical | The power the device draws from the network cable. | Determines switch power budget and whether separate power supplies are needed at each position. | Phones have screens and expansion modules, or room systems are powered over cabling. |
| Line or call appearance count | Important | Simultaneous calls or lines the phone can present. | Reception and heavy call-handling positions exhaust low counts quickly. | The user answers for others or handles several calls at once. |
| Audio bandwidth support | Important | Whether the device supports wideband or higher-definition audio. | Wideband audio measurably reduces listening effort and mishearing on long calls. | Calls are long, technical or with non-native speakers. |
| Microphone pickup range | Critical | The distance and coverage over which speech is captured cleanly. | The most common cause of remote participants not being heard in rooms. | The table is long, the room is wide or ceilings are high. |
| Camera field of view and framing | Important | How much of the room is seen and whether the system frames speakers automatically. | Decides whether remote participants can see who is talking. | Rooms are wide, or seating is spread around a table. |
| Acoustic echo cancellation and noise handling | Critical | Suppression of room echo and background noise. | Separates a usable room from an unusable one, especially in hard-surfaced spaces. | Rooms have glass, bare walls or nearby open-plan noise. |
| Headset wearing style and noise cancellation | Important | Single or dual ear, on-ear or over-ear, passive or active noise handling. | Affects both what the user hears and what the caller hears from the environment. | The workspace is open-plan or noisy, or calls run all day. |
| Concurrent call capacity of the connection | Critical | How many simultaneous calls the internet link can carry with acceptable quality. | Undersized links cause the intermittent quality problems usually blamed on the phones. | Many users call at once, or video is used alongside voice. |
| Codec and quality-of-service support | Important | The compression methods and traffic-prioritisation markings supported. | Determines bandwidth per call and whether voice is prioritised over other traffic. | Bandwidth is constrained or the network carries heavy mixed traffic. |
What it has to work with
- Devices must be certified or supported by the chosen telephony or meeting platform, which usually provisions them automatically - unsupported hardware means manual configuration or no service
- Power over Ethernet requires switches with sufficient power budget and the correct standard; adding phones and room systems consumes that budget
- Room systems are typically certified for a specific meeting platform, and a room certified for one may behave differently on another
- Headsets must match the connection the user actually has - the connector, the wireless standard and the software client all have to agree
- Analogue devices such as lifts, door entry and alarm lines need a gateway or adapter, and some require attention to line current and signalling before they will work
What it costs to own, not just to buy
- Hosted telephony is a recurring per-user subscription; hardware is usually a smaller one-off alongside it
- Network readiness work - switch power, prioritisation, internet capacity - is a real project cost that is routinely omitted from telephony budgets
- Meeting room installation, cabling and mounting frequently exceed the price of the room equipment
- Wireless headsets have a battery life measured in years and are effectively consumable
- Number porting, parallel running and training are one-off migration costs worth budgeting explicitly
Risks and things worth knowing first
- Voice over the data network fails when the internet fails; emergency calling and business continuity need an explicit answer, usually mobile fallback
- Emergency call location handling differs from traditional lines and must be configured deliberately, particularly for remote and mobile users
- Call quality problems are usually network problems - prioritisation, capacity or wireless coverage - and diagnosing them at the phone wastes time
- Call recording carries legal and consent obligations that vary by jurisdiction and must be established before it is switched on
- Buying room equipment before knowing the room's size and acoustics produces expensive systems that still cannot be heard
Mistakes that are common and expensive
- Choosing phones before choosing the telephony service they must work with
- Adding phones and room systems without checking the switch power budget
- Blaming the phone system for quality problems caused by network prioritisation or an undersized internet link
- Buying a room system rated for a larger room than the one it is going into, or a smaller one than the table requires
- Ignoring the analogue devices - lift lines, door entry, alarms - until the day the old lines are switched off
- Leaving emergency calling and internet-failure fallback undecided until after go-live
When you may not need this at all
A small team already living inside a collaboration platform, using headsets and software calling, may need no desk phones at all - and a single small meeting room may be adequately served by a good speakerphone and a laptop. Dedicated telephony hardware earns its place when call volume is high, when reception and routing matter, when staff need a physical handset, or when rooms are large enough that laptop audio genuinely fails.
Common Questions
Answered plainly
Which IP phone do you stock?
ARRIX does not hold a fixed handset list at family level. Telephony hardware is specified after the platform is known, because phones are provisioned by the service and an uncertified device may not register at all. Tell ARRIX which platform you use or are choosing, how many users need a physical handset, and what your rooms look like, and a specified quotation follows.
Why does our VoIP call quality keep breaking up?
Almost always the network rather than the phones. The three usual causes are an internet link without enough capacity for the number of simultaneous calls, no prioritisation of voice traffic over everything else, or wireless coverage gaps where users move. Diagnosing at the handset rarely finds it; the answer is normally upstream.
Do I still need desk phones?
Not necessarily. Many organisations run entirely on headsets and software clients. Desk phones still earn their place at reception, in shared and public positions, on shop floors and warehouses, and wherever staff simply prefer a handset. It is usually a mixed answer rather than an all-or-nothing one.
What happens to our phones if the internet goes down?
Internet-carried voice depends on the connection, so calls stop unless something else is arranged. The usual answers are automatic diversion to mobile numbers, a second internet connection, or a cellular fallback. This should be decided before migration, along with how emergency calls are handled from remote and mobile users.
What size video system does my meeting room need?
The room decides, not the budget. Microphone pickup range against table length is the governing figure - a single all-in-one bar covers a small to medium room well and will leave the far end of a long table inaudible. Hard surfaces, glass and ceiling height matter as much as seat count, so rooms should be measured before anything is specified.
Will my old lift line and door entry still work?
Only through a gateway or analogue adapter, and some devices need particular attention to signalling before they behave correctly. These are the items most often forgotten until the traditional lines are switched off, at which point they become urgent. They should be surveyed at the start of a migration, not at the end.
Do phones need special network switches?
They need switches that can supply power over the network cabling if you want a single cable to each position, and enough power budget to cover every phone and room system added. Voice also benefits materially from traffic prioritisation, which is a switch and firewall configuration rather than a phone setting.
Request A Quotation
Tell ARRIX the situation, not the part number
ARRIX sources this family to requirement. A specified quotation is faster than a catalogue search, and these are the questions it answers.
- How many people need to make and receive calls, and how many need a physical desk phone rather than software?
- Which telephony or meeting platform are you using, or are you choosing one as part of this?
- Are you replacing an existing system, and is it still supported?
- How many calls happen at once at your busiest, and what internet connection do you have?
- How many meeting rooms, and what are their approximate sizes and seating?
- Do staff work from home or travel, and should one number reach them everywhere?
- Do you need call queues, routing, reporting or recording?
- Are there analogue devices on your lines - lifts, door entry, alarms, fax?
- Do your switches supply power over the network cabling today?
- What should happen to your calls if the internet connection fails?